Return Policy

At Dar El Fikr, your satisfaction is very important to us. If you are not fully happy with your purchase, we offer a straightforward return and refund process.

Formal Return Policy

Eligibility for Returns

  • Returns are accepted within 14 days of receiving your order.

  • Items must be in their original condition, unused, and in the same packaging.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Digital products (if applicable) are non-refundable.

  • Items that show signs of use, damage, or are not in their original condition cannot be returned.

Return Process

  1. Contact us at darlefikr24@gmail.com or +96181078230 (WhatsApp available) to request a return.

  2. Once your return is approved, you’ll receive return instructions.

  3. Customers are responsible for the cost of return shipping.

Refunds

  • After we receive and inspect your return, you’ll be notified of the approval or rejection.

  • Approved refunds will be issued to your original payment method. Please allow a few business days for processing.

Exchanges

If you received a damaged or defective item, please contact us immediately. We will arrange a replacement or refund at no extra cost.

Frequently Asked Questions (FAQ)

Can I return my order?
Yes, you can return your order within 14 days if the items are unused, undamaged, and in their original packaging.

Which items can’t be returned?

  • Digital products (if offered).

  • Books/items that are damaged, used, or not in their original condition.

How do I start a return?
Contact us at darlefikr24@gmail.com or on WhatsApp +96181078230 with your order number. We’ll guide you through the process.

Do I have to pay for return shipping?
Yes, return shipping costs are the customer’s responsibility.

When will I get my refund?
Refunds are processed once we receive and check your return. Please allow a few business days for the refund to appear in your account.

What if my item is damaged or incorrect?
If your order arrives damaged or defective, let us know immediately and we’ll arrange a replacement or refund.